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FAQ

QUESTIONS & ANSWERS

We expect you 5-10 minutes before the start time of your workshop. You will be asked to wash your hands, put on your apron and we will be ready to start.
We take care of everything: supply of an apron, recipe book, ingredients and the necessary equipment and utensils. To help us in our ecological approach, we encourage you to bring your own containers to the courses which are “to take away”.
Each workshop ends with a tasting of the pastries prepared, and we offer you a cup of coffee or tea. You will also leave with a few creations to share with your family or friends.
Yes, provided that it is on a personal basis, with the agreement of the chef and the participants. We would love to see all your beautiful images on social media! Do not hesitate to tag us so that we can see and repost your pictures: @labeille.amsterdam on Instagram. If you wish to distribute these photos on a blog or in the press, please contact our team at info@labeillepastry.com
If the workshop you wish to book is already full, do not hesitate to register to our Newsletter, so you can be updated whenever a new date is available again.

At the checkout page, insert your gift card or coupon code before proceeding to payment. Please note if the voucher is not applied before proceeding to the payment, we cannot apply this one afterwards.

Please note that only gift vouchers can be used for courses with a longer duration than a day, discount coupons from any promotion will not be applicable for these kind of courses.

Unfortunately we do not offer refunds for workshop registrations. However, you can always contact us and we will do our best to fill your gap so you are able to reschedule for another workshop date, although this is not always possible (the best is to let us know with some time). If you do not assist to the workshop directly, you will automatically lose your spot and will not be able to reschedule for another workshop.
You can ask the chef for advice on how to adjust the recipe to your intolerances/allergies for when you test at home or at your working space, but unfortunately we cannot replace one ingredient with another on the day of the course. For traceability reasons, you will not be allowed to bring your own ingredients into our Lab.
To organize a private event (group event, birthday or other festivities), you can contact us with your idea and we will offer you a tailor-made event according to your expectations and your budget.

We want to give everyone the possibility to take part in our workshops, and this is why we decided to add a monthly payment plan for longer and more expensive courses. 

However, to be able to add this option on our website, our back office team had to install a plugin which takes care of automatic payments on your account every month, and that keeps everything up to date. Although we are happy to offer this option, this plugin and backoffice work is quite pricey and costs us money every year. This is why we ask our students who want to enjoy this comfortable payment plan help cover this cost with a small interest percentage.

Click & Collect only at our shop in Amsterdam Oost (Find Address and opening times below).

 

Once you have chosen your pastries, you will find an option at the checkout where you can specify on which day you would like to collect your order.

 

When will your order be ready?

If you order before 22h, Your order will be ready for you the next day we are open.
This means if you order on Tuesday before 22h, your order will be ready on Wednesday. However if you order on Sunday, we will have your order ready on Wednesday.

 

Please pick-up your order on the day you specified, if you don’t, your order will be automatically cancelled and no refund will be processed.

Address & Opening times:

Dapperstraat 7h, 1093BK

Monday – Tuesday: Closed
Wednesday-Saturday: 8:30h-16h
Sunday: 9h-16:30h

Sometimes it may happen that we cancel or reschedule a workshop.

 

If your Workshop has been cancelled or rescheduled from our side, then you are entitled to receive a voucher worth the same amount you paid or to receive a full refund. 

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    The Lab

    Come visit us! We will be happy to show you our working space where all the workshops & magic happens. You can find us from Wednesday-Saturday: 8:30h-16h and Sunday: 9h-16:30h at; Dapperstraat 7h, 1093BK, Amsterdam.

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    Secured payments. You can buy our pastries online, we deliver all around Europe. We also offer a click & Collect service for all of our products. Check out how our Click & Collect service works.

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    You can contact us through our contact form, by email or giving us a call. We will respond as soon as possible. Contact us

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