Cart
0
  • No products in the cart.
Cart Total:0.00€

FAQ

QUESTIONS & ANSWERS

We expect you 5-10 minutes before the start time of your workshop. You will be asked to wash your hands, put on your apron and we will be ready to start.
We take care of everything: supply of an apron, recipe book, ingredients and the necessary equipment and utensils. To help us in our ecological approach, we encourage you to bring your own containers to the courses which are “to take away”.
Each workshop ends with a tasting of the pastries prepared, and we offer you a cup of coffee or tea. You will also leave with a few creations to share with your family or friends.
Yes, provided that it is on a personal basis, with the agreement of the chef and the participants. We would love to see all your beautiful images on social media! Do not hesitate to tag us so that we can see and repost your pictures: @labeille.amsterdam on Instagram. If you wish to distribute these photos on a blog or in the press, please contact our team at info@labeillepastry.com
If the workshop you wish to book is already full, do not hesitate to register to our Newsletter, so you can be updated whenever a new date is available again.

At the checkout page, insert your gift card or coupon code before proceeding to payment. Please note if the voucher is not applied before proceeding to the payment, we cannot apply this one afterwards.

Please note that only gift vouchers can be used for courses with a longer duration than a day, discount coupons from any promotion will not be applicable for these kind of courses.

Unfortunately we do not offer refunds for workshop registrations. However, you can always contact us and we will do our best to fill your gap so you are able to reschedule for another workshop date, although this is not always possible (the best is to let us know with some time). If you do not assist to the workshop directly, you will automatically lose your spot and will not be able to reschedule for another workshop.
You can ask the chef for advice on how to adjust the recipe to your intolerances/allergies for when you test at home or at your working space, but unfortunately we cannot replace one ingredient with another on the day of the course. For traceability reasons, you will not be allowed to bring your own ingredients into our Lab.
To organize a private event (group event, birthday or other festivities), you can contact us with your idea and we will offer you a tailor-made event according to your expectations and your budget.
If you have chosen to Click & Collect your order at our shop. Please remember if you have placed your order before 00h, your order will be ready the next day as from 10h.
 
Where can I pick up my order?
Our Pastry Lab is situated at the Commelinstraat n. 43, 1093TJ in Amsterdam.
 
When can I pick up your order? 
From Wednesday to Saturday, from 10h to 17h. 
 
Until when can I pick up my order?
You have 3 days to pick up your order. This means if you placed your order on Wednesday for example, you can pick it up as from Thursday 10h, and you have until Saturday 17h to pick it up. If you placed your order on Sunday, you will have to wait until Wednesday 10h to pick it up, and will have until Friday 17h.
 
Conservation
You can find the conservation information on our website, in the product description page so you can take care of your pastries the best way until you decide to enjoy them! 
If you have chosen for us to send your order by post. You will receive an email shortly after the purchase with your tracking number to follow your order. 
 
When will my order be shipped?
We ship orders from Wednesday to Saturday. This means if you place your order on Wednesday before 00h, your order will be shipped on Thursday. If you place the order on Saturday, your order will not be shipped until Wednesday.
 
What are the shipping delays?
In the Netherlands: 1-2 working days
Rest of Europe: 4-5 business days
 
Conservation
You can find the conservation information on our website, in the product description page so you can take care of your pastries the best way until you decide to enjoy them! 

Let's keep in touch

Subscribe to our newsletter to be up to date with our workshops, collaborations and events.

    FOLLOW US @LABEILLE.AMSTERDAM

    Abeille_Logo_Footer

    The Lab

    Come visit us! We will be happy to show you our working space where all the workshops & magic happens. You can find us from Tuesday to Saturday, from 9h to 17h at; Commelinstraat 43, 1093TJ, Amsterdam.

    Terms & Conditions • Cookies Policy • FAQ

    Icon_Footer_Secure_Payment
    Icon_Footer_Secure_Payment

    Secured payments. You can buy our pastries online, we deliver all around Europe. We also offer a click & Collect service for all of our products. Check out how our Click & Collect service works.

    Contact us

    You can contact us through our contact form, by email or giving us a call. We will respond as soon as possible. Contact us

    Instagram